Privacy Policy

When you use our website, request a quote, or contact us, we may collect: • Name, job title, and company name • Business email address and phone number • Shipping / installation address • Product inquiry details and usage requirements • Browser and device information (via cookies) for site analytics

We use the information collected to: • Respond to quote requests and sales inquiries • Process orders and coordinate installation scheduling • Provide post-sales technical support • Send product updates and relevant B2B offers (you may opt out at any time) • Improve our website and services based on usage analytics

We do not sell, rent, or trade your personal information. We may share data with: • Samsung India Electronics Pvt. Ltd. for warranty registration and support • Authorized logistics partners for order fulfilment and delivery • Service technicians for installation coordination • Payment processors for transaction security (no card data is stored by us) All third parties are bound by confidentiality obligations.

Our website uses cookies to: • Remember your session preferences • Measure site performance and traffic (Google Analytics) • Improve navigation and user experience You can disable cookies through your browser settings. Disabling cookies will not affect your ability to contact us or request a quote.

When you use the live chat on our website, we collect: • The name, email address, and phone number you enter in the chat form • The messages you send us • The page you are viewing and whether the chat window is open • A random anonymous identifier stored in your browser, so your conversation is still yours if you return later We use this information only to reply to you and for sales follow-up — it is never sold, and it is not shared beyond the providers listed below. Your chat data is handled by the same trusted providers as our contact form: Google Firebase (Firestore and Storage) for the live conversation, Resend for email notifications, and Zoho for our CRM records. We keep chat conversations for as long as we are doing business with you. The short-lived presence record — whether you are currently online — is not retained. To have your chat data deleted, email info@aplustechsol.com.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted over HTTPS encryption. We retain your data only as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Under applicable Indian data protection law, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal retention requirements) • Opt out of marketing communications at any time To exercise any of these rights, contact us at info@aplustechsol.com

Our website may contain links to third-party websites (e.g., Samsung.com). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. The date at the top of this page reflects the most recent revision.